Case Study: Improvement of Order Management Throughput Leads to $1.7M Annual Savings

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Background Information Technology is the backbone of today’s businesses. From enabling supporting Financial Management to innovative marketing initiatives, IT knits these functions together to allow a business to bring valuable products and services to customers. But what about the business of IT? What about the services an IT department requires to deliver its own products…

Information Systems Case Study

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BlueLine Program Decreases Information System Related Incidents by 91%; Decreases Mean Time To Recovery by 57% Background Incident Management Initiative Results in shorter time to system recovery, decreased cost to the client, and increased customer satisfaction. A top 20 Fortune 100 company was struggling with high volume of Information System (IS) related incidents. The impact…