Avoiding Bad IT Tetris: Eliminate Gaps, Improve Velocity

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By: Joanna Young (@JCYCIO) Tetris is a video game where blocks of various shapes slide down the screen, and you have to shift them left and right as they fall, to fit together and make solid rows. The blocks kept coming faster and faster, so it became more difficult to create complete rows, leading to gaps…

Passing The (Charge)Buck: Tips for Reducing IT Chargeback Complexity

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By: Joanna Young (@JCYCIO) I learned my lesson from a microphone. I needed one to support an internal meeting once, and some weeks later I was looking at Planned vs. Actual spend for the month and noticed a $5.00 charge. Because it was unusual to see tiny amounts like that, I asked what it was…

Four Ways to Create More Value For Customers

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By: Joanna Young (@JCYCIO) The only thing that is the same about customers (internal or external) is that they all implement technology uniquely. When you’ve seen one implementation, you’ve seen one. A common mistake internal IT shops and technology vendors make is rinsing & reusing similar approaches and plans with different customers when doing strategic…

Cheap is Not Affordable

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By: Joanna Young (@JCYCIO) “Price is what you pay. Value is what you get.” Warren Buffett I’m often asked how companies can save money in their IT budget. Often that question is a lagging indicator of poor value (perceived or actual) realized from technology. Typically, whether $1.00 or $1 million was spent, if the product contributed…

The Love Or Money Equation: The Clash of Culture & Cash

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By: Joanna Young  (@JCYCIO) “Don’t tell me what you value, show me your budget, and I’ll tell you what you value.” Joe Biden Peering into a budget will provide insight into an organization’s value system. A good litmus test for the true importance of initiatives and operations, is to measure the relative dollars apportioned. There are…

4 Great Ways to Uncheck the Box

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By: Joanna Young  (@JCYCIO) “The opposite for courage is not cowardice, it is conformity. Even a dead fish can go with the flow.” Jim Hightower Is conformity and stupidity the surer path to the common definition of success? The article “Stupefied,” by Andre Spicer, puts forth that we educate people to be creative thinkers, yet once in the workforce, reward…

Four Ways to Identify and Address Organizational Concrete

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By: Joanna Young  (@JCYCIO) “Inertia is often mistaken for patience.” Marty Rubin According to futurist Raymond Kurzweil, 20,000 years of progress will be realized in this century. Practical ramifications include changes not just to strategic plans and organizational structures, but the premise of what plans and structures are made and enacted. Simplistic solutions like more frequent iterations…

Five Tips to Eliminate the Prioritization Limitation

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By: Joanna Young  (@JCYCIO) “Things which matter most must never be at the mercy of things which matter least.” Johann Wolfgang von Goethe When in turn-around situations, helping struggling projects or IT department malaise,  common pain points include late delivery, poor quality, insufficient resources. And the common root cause is poor prioritization – too much is…

The Emerging Challenge of Digital Bifurcation, or The Cheese is Moving Faster

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By: Joanna Young  (@JCYCIO) “New technologies and approaches are merging the physical, digital and biological worlds in ways that will fundamentally transform humankind. The extent to which that transformation is positive will depend on how we navigate the risks and opportunities that arise along the way.” Klaus Schwab, German economist A colleague recently gave me a…

21st Century Leadership: Four Lessons From The Past

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By: Joanna Young  (@JCYCIO) "Responsibilities gravitate to the person who can shoulder them.” Elbert Hubbard, American writer and philosopher, 1856 – 1915 Written in 1899, Elbert Hubbard’s essay “Message To Garcia,” is based on the story of President McKinley giving a mission to 1st Lieutenant Andrew Rowan to deliver a message to General Calixto Garcia y Iniguez, leader of…