Four Benefits of Right-Weight Governance

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By: Joanna Young (@JCYCIO) -- “People who enjoy meetings should not be in charge of anything.” Thomas Sowell, Economist Governance, stewardship, oversight – all necessary structures in organizations of any size. Appropriate governance results in swift decisions with correlation to swift realization of operational and strategic goals, as evidenced by Key Performance Indicators (KPIs). It’s…

Four Ways to Win the Tech Talent Wars

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By: Joanna Young (@JCYCIO) -- Talent management deserves as much focus as financial capital management in corporations.” Jack Welch, former CEO of GE Westeros, the fictional continent featured in HBO’s wildly popular “Game of Thrones” isn’t the only place at war. All the colleagues I talk to, from healthcare to higher education, in a variety…

How to Be Greater Than the Sum of Your Processes

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By: Joanna Young (@JCYCIO) -- A hockey team can have a fantastic goalie, a top sniper on offense, and a brick wall of a defenseman – but if the lines on the ice don’t work together as a team, they’ll only be as good as their weakest player. Units within an organization are akin to…

Figure Out Who’s Driving: Opportunity or Crisis

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By: Joanna Young (@JCYCIO) -- “There can’t be a crisis next week. My schedule is full.” Henry Kissinger I don’t know about you, but I’d rather spend fill up my schedule working on the next cool thing than running around like a chicken with my head cut off. To be able to have schedules low…

Optimizing Your Technology

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We live in a world where technology is no longer a luxury but a standard business tool, making it very difficult for companies to experience the gains of competitive advantage.  The price of essential IT functionality has reached the point where it is more or less affordable to all, the capacity of the Internet has…

Proactive Data Quality Audits

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The current landscape for data acquisition, storage, analytics and the need for business understanding is growing and evolving at a rapid pace. To keep up, a Proactive Data Quality Audit (PDQA) should become part of the “everyday business” mindset. PDQAs ensure compliance with all types of regulatory measures set in place and reduce the amount…

Addressing Technical Debt

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As customer expectations continue to rise, companies of all sizes feel immense pressure to continuously enhance their organizations to compete in today’s competitive marketplace. While large companies have the resources to boost customer experience by improving their existing technology or investing in new technologies, smaller companies often face budgetary restrictions. For small companies with antiquated…

Balanced Scorecards: A necessity for healthcare organizations

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Balance scorecards, a strategic planning and management system originally used by large corporations in the 90s, has become very popular in healthcare in the past two decades. Many early implementations in hospitals and health systems required complex linking, monitoring, and manual keying of numerous data sources (often over 50) in order to maintain adequate scorecards…

5S – A Foundation For Transformative Change

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5S is a powerful framework for improving efficiency and effectiveness, with broad applications in areas like manufacturing, software development, and even personal organization. Commitment to 5S forms a foundation on which more advanced Lean concepts can take hold. Without the standardization and level-setting that 5S provides, organizations often struggle to cultivate a truly Lean culture…

Critical Metrics to Increase Call Center Effectiveness

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With many services and companies competing on price, organizations need to focus on their core competencies as a form of differentiation. With increased competition driving prices down, price is no longer a leading reason for customers to shop for new providers. Business is retained or lost through customer interactions, and ultimately, customers are looking to…