Joanna Young is Chief Delivery Officer for BlueLine Associates where she leads the consulting division. She has executive-level experience with strategy and operations, including mergers & acquisitions, and a proven track record providing digital leadership and guidance to executives, teams, and individuals from the Fortune 100 to local governments.
In her current role, Joanna oversees the delivery of value from the company to the client, through continuous process improvement, digital strategy, implementation services, and change management. Joanna goes beyond oversight, providing hands-on advice to client stakeholders across BlueLine’s consulting programs, providing tangible results through the recommendation and implementation of client-tailored solutions.
A turn around specialist, Joanna is known for helping organizations eradicate their barriers and blockers to success. She excels at exceeding client expectations in difficult situations, moving organizations past pain points to predictable delivery of value.
Prior to BlueLine, Joanna was a cross-industry CIO, with experience in insurance, healthcare, and higher education. She held Senior Vice President and CIO roles at Liberty Mutual, where she was responsible for the information technology supporting all corporate functions, including legal, financial, compliance, audit, shared services and human resources. Notable achievements include multiple cycles of complex M&A integrations, and development of company-wide shared services. In healthcare and higher education, she held CIO and CFO positions. Her signature achievement in higher education was leading a $65 million federal grant to expand broadband throughout the State of New Hampshire. In healthcare, she implemented a new electronic medical records system including upgraded mobile technology for providers.
Regardless of industry, she is known for implementing improved quality, effectiveness and efficiency. In all three verticals, she designed and led large complex strategic initiatives involving organizational transformation, enterprise systems, service management, and infrastructure. She is also an expert in a variety of IT frameworks including Agile, Lean Management Systems, ITIL/ITSM and COBIT.
Joanna is digital native and has been named Top Social CIO for 4 years running; she is also part of an international group of C-suite professionals who collaborate regularly under #CIOchat. Known for writing on leadership and digital transformation, she not only writes for BlueLine Associates, but she has her own blog at jcycio.com. She is a graduate of the University of New Hampshire.